Ombudsman de Laval

2021

Client

Ombudsman de Laval

Sector

Consulting
Public

Tags

Content integration
UX/UI design
Website design

Expertise

WordPress
PHP
MySQL
jQuery

The Ombudsman of the City of Laval is an independent and impartial person who examines citizens' complaints. The Ombudsman ensures that citizens have their files treated fairly. He offers them the possibility of settling their disputes through a competent, accessible, free and effective non-judicial resource.

See the website

Homepage of the Ombudsman de Laval website.

Goal

Redesign the Laval Ombudsman website to make the content accessible, improve the user experience and make the site more dynamic and engaging.

User experience

Our UX designer first reviews the tree structure proposed by the City’s Communications Department. She then conceptualizes the wireframes to determine the distribution of content. Finally, she ensures that the user experience is optimal on all types of screens.

Visual identity

The new website has a strong visual identity and a simplified graphic grid. The color palette is bright and contemporary. The site offers a breath of fresh air to a service that, at first glance, may seem rigid.

Personalized form

The website allows citizens to file a complaint using a personalized form. Special attention is paid to the design of the form in order to divide it into easy-to-follow steps. This makes it seem easier for the citizen to fill out.

Result

The new website provides information on the Laval Ombudsman. It details the type of intervention as well as overviews of work handled. It includes publications from the service. Our partner Syspark’s web hosting is based on an optimized and secure infrastructure. The mandate also provides for maintenance of the platform.