Why conduct user testing?

Why conduct user testing?

User testing during the design phase is the best way to deliver on this promise. A well-applied methodology allows you to gather essential insights to guide the creative process effectively.

What is user testing?

User testing involves individually interviewing people from a panel representative of your target audience. During these interviews, user needs and expectations regarding the product are collected to optimize its usability. These are qualitative analysis methods, which means they do not yield numerical data, as responses are based on subjective and spontaneous opinions. However, it is an excellent way to evaluate and prioritize user needs, particularly regarding accessibility.

Selecting a representative user panel

The selected user panel must represent the target audience. This sample should cover all user types. Depending on the topic, criteria for this sample may vary. The main criteria often include demographics such as age, gender, social category, and professional experience, among others. A panel of 5 to 10 people is sufficient to collect representative data.

Conducting the interviews

Interviews are conducted individually in a quiet, enclosed space. Each user is asked to complete predefined tasks on a prototype. The interview process is intentionally flexible, encouraging users to explore the product freely and provide in-depth, candid, and spontaneous feedback.

The interviewer’s role is to ask questions and gather responses while remaining neutral to avoid influencing the user. Each session lasts approximately 30 minutes, depending on the number of tasks.

Tests utilisateurs

What are the benefits of user testing?

The interviewer actively engages in the exchange using a recording tool during the interviews. All gathered information is then compiled into an evaluation report, which is shared with the client and the production team to improve the interface based on user feedback. These sessions help eliminate inconsistencies or errors and identify functionalities needed to help users achieve their goals—and yours.

User testing at Kryzalid

At Kryzalid, we place users at the heart of our web design process to deliver optimized products. Our team has recently conducted user testing for projects like the ORES and Station SME websites to validate interface decisions during the design and development phases. With our experience, we help you bring your projects to life and achieve your goals. Introduce us to your users, and let’s work together to deliver impactful results.